How to create a Gmail account

An email address is needed for KRA, eCitizen, job applications, school portals and almost every online service. A Gmail account is free, and it also gives you Google Drive, Google Forms and the Play Store.

On an Android phone

1. Open Settings → Accounts (or Passwords & accounts) → Add account → Google.
2. Tap Create account → For my personal use.
3. Enter your first and last name, then your date of birth.
4. Choose a Gmail address, e.g. *firstname.lastname*. If it's taken, add a number, e.g. *firstname.lastname07*.
5. Create a strong password (see below) and confirm it.
6. Add your phone number and enter the code sent by SMS.
7. Agree to the terms. Your new address is ready.

On a computer or iPhone

Go to accounts.google.com/signup and follow the same steps.

Make a strong password

• At least 12 characters, e.g. three random words with a number: *mango-river-desk-48*.
• Don't use your name, ID number, phone number or birthday.
• Don't use the same password as your M-PESA PIN or other accounts.

Don't get locked out

• Make sure your recovery phone number is correct: go to your Google Account → Security.
• Add a recovery email if you have another address.
• Turn on 2-Step Verification under Security so nobody can get in with just your password.

Tip: Write your email address and password on paper and keep it somewhere safe at home, not on your phone.